Privacy policy

Imperative Fitness is operated by the business identified below, which acts as the controller of personal information.

Imperative, obrt za sportsku poduku, vl. Ivan Kozina

Zagrebačka cesta 35, 49000 Krapina, Croatia

OIB: 49034348226 · MBS: 99081911

Email: ivan@imperativefitness.com

Depending on your interaction with us, information may include your name, email address, telephone number, date of birth, goals, messages, selected service, booking or contract details, invoicing and payment records, and support or complaint correspondence. We use only information needed for the relevant purpose.

If you choose to share health-related limitations, we process them only when necessary and with an appropriate legal basis. The video-call questionnaire asks for explicit consent for this information. Do not provide medical records or information unrelated to your request.

The questionnaire currently does not transmit or store your answers in a customer system. Information remains in the form while you are on the page. If you contact us directly by email or phone, that communication is processed to respond to your request.

Hosting and security providers may process IP addresses, access times, device and browser details, visited pages, error records and other information necessary to operate and protect the website. The scope depends on the hosting configuration and technologies enabled.

The website loads its typefaces from Google Fonts and images from its asset hosting service. Your browser contacts those services to display the website; their processing is governed by the applicable provider arrangements and privacy information.

We may use information to understand and answer inquiries, prepare offers, manage bookings or orders, perform contracts, deliver services, provide support, handle complaints, issue invoices and meet legal, tax and accounting obligations. We may also use necessary information for security, fraud prevention and legal claims.

Submitting an inquiry does not automatically subscribe you to marketing. Marketing communications are sent only where there is an appropriate legal basis, and you may object or unsubscribe at any time.

Processing may be based on a contract or steps you request before a contract, legal obligations, legitimate interests such as administration and security subject to your rights, or consent. Health information requires an appropriate additional legal basis, including explicit consent where applicable.

You may withdraw consent at any time by contacting us. This does not affect the lawfulness of processing before withdrawal. Marketing-cookie consent and consent to share health information are separate choices.

We primarily receive information directly from you. Where necessary, it may also come from a person or organization you represent, a service through which you contact us, public registers or technology and security providers. If you send another person's information, ensure you have a lawful basis and that they are informed.

Where necessary and lawful, recipients may include authorized collaborators, hosting, email, storage and security providers, customer-management or booking platforms, payment providers, accountants, legal advisers and competent authorities. We disclose only information required for the relevant purpose.

When checkout is enabled, payments are handled through the external GoHighLevel/Stripe checkout, not on this website. The external service's privacy terms apply to its processing. The video-call delivery connection is not yet active.

Your cookie choice is stored in your browser. Optional Meta Pixel measurement is loaded only when configured and after you accept marketing cookies. Campaign attribution is also stored only after that consent. See the Cookie policy for the actual browser-storage keys and how to change your choice.

Some technology providers may process information outside the European Economic Area. Where applicable, transfers must use a valid safeguard, such as an adequacy decision or standard contractual clauses, together with additional measures where required.

Information is kept only for as long as necessary for the purpose, contractual obligations, statutory record-keeping and legitimate legal interests. Unsuccessful inquiries are retained for a reasonable period needed for communication; accounting and contractual records are kept for applicable statutory periods. Information relating to disputes may be retained for relevant limitation periods.

Reasonable technical and organizational safeguards are used to protect personal information. No system provides absolute security. Protect your access details and report suspected unauthorized access promptly.

Depending on the circumstances, you may request information, access, correction, erasure, restriction, portability, or object to processing based on legitimate interests. You may object to direct marketing at any time and withdraw consent.

Rights may be limited by legal duties, other people's rights or legal claims. Send requests to the contact below; reasonable identity verification may be needed to protect your information.

You may complain to the Croatian Personal Data Protection Agency (AZOP), Ulica Metela Ožegovića 16, 10000 Zagreb, Croatia, or another competent supervisory authority. Further information is available at azop.hr.

This website does not make decisions with legal or similarly significant effects solely through automated processing. Services are not directed at children unless a particular service expressly provides otherwise; parent or guardian involvement may be required.

External websites and services have their own privacy policies. We do not sell personal information.

This policy may be updated when services, technology or legal obligations change. The date above identifies this website's current adaptation.